Results at a glance
Into new markets (e.g., US) and product lines while keeping costs low
Greatly improved through enhanced product and customer support
Latest software employed in new template design
Delivering fast, effective customer service to an increasingly sophisticated customer base.
Our client operates a premier online webstore that gives its customers an easy way to buy engaging Microsoft PowerPoint presentation templates. The store also serves as a vast repository of PowerPoint presentation templates, some of which are free, and others available for purchase. The templates can be easily searched, previewed, purchased and downloaded. Our client’s business is fueled by the growing demand for fast and effective communication tools and template-based presentation kits from business executives and organizations.
With the rising demand, our customer was having difficulties delivering fast, effective customer service to an increasingly sophisticated customer base. In addition, the growth meant adding skilled team members to help support the business – this scaling of manpower was also proving to be an issue for the company.
TransForm assigned a team to research the business presentation market, and compare our client's product to those of its competitors. TransForm also performed market surveys on end user sentiment towards our client’s product offerings. These analyses helped us identify several key issues which we addressed with the following solutions:
Our customer quickly saw the value of TransForm’s abilities and cost-effectiveness, and began to outsource to us its core activities: designing PowerPoint products and tailored presentations for its premier customers.
With TransForm’s help, our client: