At TransForm, hardware and software are continuously upgraded, ensuring that the company stays on the razor's edge of technology. We have created a reliable and robust infrastructure to serve the Voice, Data, Email, Chat & Multimedia needs of all service and process segments.
TransForm’s infrastructure is the single most relevant part of our success after employees and also the reason behind a smooth point of contact with our business patrons. Our facilities are built to enhance and provide a working environment conducive to mutual growth and help us attract and also retain the best talent allowing us to provide world class services to our clients. Currently, our facade is spread over 12000 sq ft covering more than 175 state of the art workstations. Our facility is spread over 4 floors and these centres have been built to international standards with the latest operations and technological infrastructure.
Our Infrastructure Model
Infrastructure - Facilities
- Constructed on a sprawling space of 12000 sq. ft in the most strategic location of Surat
- Well Designed Ergonomic Furniture
- Over 175+ Work Stations
- Round the clock Power Supply with Back-Up UPS and Generators
- 15 KVA online Uninterrupted power supply to support power failure
- 30 KVA power generator set to support power supply failure
- Adequate Fire Safety Systems
- Our extensive transportation programme provides door-to-door transportation for all of our operations personnel.
- 24-hour security personnel and security card access
- Separate work areas, resources, and VLAN for each client
- Online and off-line reference materials
- PBX for internal office communication
- Equipped with all latest office automation like computers, printers, fax and scanners
- In House Recreation facilities
- A well equipped library for assistance that contains books, reference material and CD ROM
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Infrastructure - Communication
- High speed data and voice communication with dedicated 7 MBPS leased line
- Modem, Routers and all necessary facilities
- Video Conference facilities
- Scalable and redundant network and server infrastructure
- 24×7×365 customer support services via Phone, Chat and E-mail
- Transmission of Data through secured FTP
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Infrastructure - System
- Servers: Windows 2003 Enterprise Edition, Windows 2000 Advanced Server, Linux Server and Backup Server
- 'SONICWALL' Firewall and router technology, SSL Encryption and a Network Intrusion Detection System that monitors and proactively blocks worms, hackers, and other undesirables
- Structured cabling for high speed data access
- Capable of expanding to multiple database-server and multiple data/document servers over LAN/WAN
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Infrastructure - IT
- High-End Servers
- Automated Back-Up service integrated with servers
- Every Location monitored through CCTV cameras installed across the facility
- High-End Network Printers
- All units such as PCs, office automation machinery, headsets, IP based phones and other equipments are all world’s best brands and updated to the latest technological advancements.
- Highly configured IBM e-series servers for optimum performance and storage.
- Network infrastructure is designed with high levels of redundancy for both voice and data services along with a structured cabling system, allowing high speed and seamless data transfer up to 1 GBPS.
- Latest CCTV technology with extended recording and playback along with extreme real time and smooth capturing of every aspect of our operations.
- A world class dialling system with latest blended, blaster and inbound technology for smooth functioning on any complex application whatsoever.
- Data security and data protection are key to our operations and we possess the world’s best Firewall ‘Sonic wall’ and ‘Cyberoam’ UTM band technologies.
- All our networks are secured with well defined user level access.
- Planned expansion in the Fall of 2010 with 70 new seats and stretching our current personnel strength by 200.
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We completely understand that data protection and security play a vital role in any outsourcing provider organization. That is why we continuously invest in upgrading the technology and infrastructure to ensure that there is always a secure flow of data and communication between our clients and us.
