We have been in the business of providing competent offshore contact center solutions and call center outsourcing for almost a decade now. We provide the best offshore call center services of the highest quality at the most affordable prices. Whatever may be your business need, you can engage our outsourced contact center services to take your business to a completely new level. Our call center service combined with the most contemporary technology and infrastructure, our focus on precise operational activities and pleasant customer support meets our clients' offshore contact center needs successfully.
We have an all-inclusive customer interaction center with multiple sources of communication such as phone, fax, live chat, instant messaging and email support. One of the key technological tools used by our outsourced contact center is Real Time Telemetry. This technology ensures smooth running of a call center operation with remote measurement and reporting of the availability of contact center consultants, calls in queue and inbound calls. The instant availability of above mentioned statistics entails the immediate identification and solution of several issues.
Our Contact Center Model
With our deep understanding of the client analytics and our re-engineering capabilities, we provide the best contact center services and solutions. Our state-of-the-art technology provides automated solutions that help in reducing incoming call volumes, reserving voice calls for high priority or complex services and delivering measurable results to our clients.
Our Core Contact Center Services
- Appointment Scheduling: We understand that appointment scheduling is much more than simply acquiring customers' list and dialing the phone. Our team of highly trained and experienced professionals specializes in setting appointments with prospective customers and has an expert eye for identifying potential prospects for your business.
- Telemarketing: Our telemarketing services involve making outbound calls to promote clients' products to a new customer base, to cross sell to an existing customer base, revive old customer base and to complete the sales process online. We have helped numerous companies to reduce their overhead costs while creating and retaining high-end customers at the same time.
- Lead Generation: Our lead generation techniques are based upon maximizing clients' return on investment by focusing on his needs and forming long-term business relationships. With our in-depth understanding of the B2C and B2B market, we have established ourselves as the marketing firm of choice for small and large multinationals over the previous decade.
- Mortgage Processing: We offer comprehensive all-in-one solution to the mortgage processing right from closing the mortgage leads to mortgage processing. Most importantly, our unique model enables our clients to leverage their mortgage licenses, thus maximizing revenue without increasing total overhead costs.
- Data Cleansing and Updating: We provide our expertise in catering to all the data cleansing needs for both consumer and B2B. Our company is fully committed to deliver excellent data cleaning and updating services with latest techniques furnished with current market strategies, focusing entirely on customer requirements.
- Voice Broadcasting: Our Voice Broadcasting technology serves you effectively, to send corporate voice messages, informational messages, notices, reminders and verifications to thousands of call recipients in a very short period of time. Our expertise in providing diverse and flexible solutions with the most contemporary technologies are cost effective to both MNCs and SMEs.
- Answering Service/ Remote Receptionist: We are one of the leading providers of advanced outsourced contact center and quality answering services. We specialize in creating powerful, efficient, and affordable answering service that can serve your customers all day without the added cost of keeping your business open round the clock or hiring a 24×7 secretary to answer your phone.
- Customer Support: Our dedicated customer support service help our clients to manage and enhance their customers' experience by providing expert customer service center operations to increase customer loyalty, retention and satisfaction in a cost-effective manner. We have catered our services for businesses and organizations of varying sizes from different industry verticals.
- Toll Free Services: Our toll free telephone service can add value, streamline business processes and enable you to build relationships and trust with your customers. These services help in creating a clear professional image and greatly increase the likelihood that a prospective client would surely respond to the company's ad.
- Inquiry Handling: Our inbound call centers are equipped with state-of-the-art infrastructure and well-qualified support staff for handling all types of customer inquiries. We handle all the customer inquiries professionally and carefully so that the customers get precise information about the product or service that they want to inquire about.
- Order Processing: We offer flexible, high quality order fulfillment services with our many years of experience in the order processing services. Our experience comes from the successful order processing and shipping of millions of orders across the globe. Our dedicated and professional order-processing representative will deliver the utmost care in servicing your inbound order processing and inbound order fulfillment needs from the very first contact.
For global companies call center outsourcing has became most effective way to control costs. With our demonstrated expertise and proven offshore call center outsourcing model, we have reduced business functional costs of our clients by manifolds. We offer customized voice and web based services using smart tools like Computer telephony integration, Interactive voice response, Voice over internet protocol, Quality monitoring, Voice mail, Web integration, Customer database, Automatic call distribution.
Highlights of our Contact Center Services
- We provide state-of-the-art technological application services
- Ability to handle large volume of work
- Increase in quality, productivity and performance of work
- Saving manpower resources
- Flexible business shifts, thus allowing instant feedback to the client
- Flexible customized contact center outsourcing program
- Wide network outsourcing advantage
- Dedicated staff of professionals
Contact us today to know more about our exceptional contact center solution services!